FAQs

If you have any questions that aren't listed here, please feel free to get in touch with us at: contact@mangalo.com.au

SHIPPING:
How long will my order take to ship?
Your order will be shipped from us within 7 days of being placed - this includes orders with express post selected.
Express post is the speed in which Australia post will get your order to you,
it does not mean you jump the queue on order fulfillment at Mangalo.
If your order is placed after 5pm ACDT it is considered the next business day.

How much does shipping cost?
Standard shipping throughout Australia is $8 and free on orders over $60.

We do not currently offer international shipping.

We also have express shipping options:
$9.00 up to 500g.
$12.00 up to 3kg.
$15.00 up to 5kg.

Which company do you use for postage?
We currently use Australia Post. This also means we can ship to PO boxes.
For large orders we may, at our discretion, ship with a courier service.

 

VEGAN FRIENDLY:
Are your products vegan friendly?

Yes, all of our products are vegan friendly.
We will never use any animal products in our range.

 

SOAPS:
Do you make all of your soaps?
Yes! We make all of our soaps ourselves. We have been making cold process soaps since 2014.

Are your soaps cold process, hot process or melt and pour?
Majority of our soaps are cold process.
We also have a select few hot process essential oil soaps as they retain the aroma of the essential oils better.

In the past we have used melt and pour soaps as decorations on our artisan bars however we have switched to cold process for those too.

Are you NICNAS registered?
Yes, we certainly are. Our registration number is NIC1000281

How big are your soaps?
Our standard bars of soap weigh 135g.
Our taller, piped artisan soaps weigh 175g.
 

CANDLES:
Are you candles soy wax?
Yes, all of our candles are made using soy wax.

Do your candles smell strong?
We use premium quality fragrance oils in our candles. They are scented to a very high capacity. However each person will perceive a scent differently. We only offer a small range in candle fragrances as these scents have been tried and tested for years.