FAQs

If you have any questions that aren't listed here, please feel free to get in touch with us at: contact@mangalo.com.au

SHIPPING:
How long will my order take to ship?
Your order will be posted within 1-4 business days of being placed.
This includes orders with express post selected.
Express post is the speed in which Australia post will get your order to you,
it does not mean you jump the queue on order fulfillment at Mangalo.
If your order is placed after 5pm ACDT it is considered the next business day.

How much does shipping cost?
Standard shipping throughout Australia is a flate rate of $10.00. 
Free shipping is automatically offered on orders over $150.

We also have express shipping options:
$11 up to 500g.
$15 up to 3kg.
$20 up to 5kg.

Which company do you use for postage?
We currently use Australia Post. This also means we can ship to PO boxes.
For exceedingly large orders we may, at our discretion, ship with a courier service.

 

VEGAN FRIENDLY:
Are your products vegan?

Yes, all of our products are vegan.
We will never use any animal products in our range.

 

SOAPS:
Do you make all of your soaps?
Yes! We make all of our soaps in our Adelaide studio.

Are your soaps cold process, hot process or melt and pour?
Majority of our soaps are cold process.
We also have a select few hot process essential oil soaps.
We only use melt and pour for a small amount of embeds on top of our artisan soaps.
However we try to make cold process embeds where possible.

Are you NICNAS registered?
Yes, we certainly are. Our registration number is NIC1000281

How big are your soaps?
Our standard bars of soap weigh 130g.
Our taller, piped artisan soaps weight 170g.
 

CANDLES:
Are you candles soy wax?
Yes, all of our candles are made using natural soy wax.

Do your candles smell strong?
We use premium quality fragrance oils in our candles.
They are scented to a very high capacity.
However each person will perceive a scent differently.