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FAQs

If you have any questions that aren't listed here, please feel free to contact us at: contact@mangalo.com.au

SHIPPING:
How long will my order take to ship?
Your order will be posted within 1-4 business days of being placed.
This includes orders with express post selected. Express post is the speed in which Australia post will get your order to you, it does not mean you jump the queue on order fulfillment at Mangalo.

If your order is placed after 5pm ACDT it is considered the next business day.

How much does shipping cost?

Standard shipping throughout Australia is a flate rate of $10.00. 

 

Which company do you use for postage?
We currently use Australia Post. This also means we can ship to PO boxes. For exceedingly large orders, we may at our discretion ship with startrack or TNT road express.

 

VEGAN FRIENDLY:
We do not use any animal products!
Every one of our products is vegan friendly.

 

SOAPS:
Do you make all of your soaps?
Yes! All of our soaps are made by us using the cold process method.

Are you NICNAS registered?
Yes! We certainly are.
NICNAS: NIC1000281

How long will a piece of your soap last?
With daily use a bar of our soap we estimate 3-6 weeks use.

How big are your soaps?
Our soaps all weigh around 130g.
We will not send a piece smaller than that unless it's a free sample with your order!

 

CANDLES:
Are you candles soy wax?
Yes, all of our candles are made using soy wax.

Do your candles smell strong?
We use high quality fragrance oils in our candles. They are scented to a very high capacity.
However each person will perceive a scent differently.

What size are your candles?
Our large candles all have 230g of wax. They burn for approximately 45-50 hours.
The weight of the complete candle, including glassware and box, is around 900g.